Service Desk Dashboard

Metrics

Last Updated

July 20 at 10:30 AM CDT

Central time

The service desk dashboard is generated from Jira Cloud read-only data. All-time ticket volume is 13,160, with 13,082 currently resolved/Done and 78 currently open. In the last 30 days, 592 tickets were created and 546 are currently resolved/Done, with 46 from that window still open. Current backlog is 91. This page is designed for leadership review and shows aggregate metrics plus a limited current High/Highest ticket list.

Read-only Jira dataThree rolling windows plus all-timeCurrent High/Highest ticket listLeadership summary format

All-time tickets

13,160

Full Jira ticket count

All-time resolved

13,082

Currently Done/resolved

Last 30 days created

592

Current rolling activity

Last 30 days resolved

546

Current rolling activity

Highest-volume window

Last 30 Days

592 tickets created

Reporting windows

A concise leadership view of three rolling timeframes plus all-time performance.

Window	Created	Resolved	Open	Median resolution	Resolution rate
Last 30 Days	592	546	46	56 m	92.2%
30–60 Days	583	575	8	52 m	98.6%
60–90 Days	483	479	4	1 h 50 m	99.2%
All Time	13,160	13,082	78	6 h 13 m	99.4%

Recurring and critical issues

Recurring themes are approximate summary-keyword buckets from the past 30 days. Critical queue is aggregate only.

Recurring themes

#	Theme	Tickets
1	Other / uncategorized	257
2	Hardware	132
3	Account / access	83
4	Email / Teams	60
5	Application	28
6	Network / VPN	24
7	Phone	8

Critical queue snapshot

Metric	Value
Open High/Highest tickets	10
Open Highest tickets	3
Current backlog	91

Open priority	Tickets
Medium	71
Low	10
High	7
Highest	3

High / Highest tickets

Current open High and Highest priority tickets from Jira.

Issue Key	Summary	Current status	Priority
SSD-12749	Floor needs access to the Supplier Quality Log for Cell leads	In Progress	Highest
SSD-13491	ASH - Invoicing Issue	Waiting for support	Highest
SSD-15289	Unable to use dock and computer wont turn on - P1	In Progress	Highest
SSD-10997	seeking to have a Printer Layout_Model Numbers file updated with IT assigned names	Escalated	High
SSD-16522	PLY - Laser Engraver - W11 replacement for SJE5833	Waiting for customer	High
SSD-16544	PLY - IT Employee New Hire Form - Donald Raby - 7/20/26	Work in progress	High
SSD-16617	LAR - Engineering Laptop and Docking Station - Roberto Perez	Open	High
SSD-16724	REM - Laptop needs replaced - Travis Carlile	Waiting for support	High
SSD-16758	DTL - Door Fobs - Haley Soberg	Waiting for support	High
SSD-7129	SSD-6525 Invoices not sending to customer	Waiting for support	High

Monthly volume trend

Created tickets by calendar month across the full dashboard dataset.

Last 30 days ticket volume by location

Created tickets by Jira Location field for the current rolling 30-day window.

Top request types

Highest-volume service categories across the rolling dataset.

Top issue types

Work item classification by volume.

Priority mix

Executive snapshot of demand severity across the rolling dataset.

Executive takeaways

The last 30-day window reflects active throughput, while the prior rolling windows provide trend direction. Backlog is shown separately from window-open counts because created-minus-resolved within a reporting window is not the same as current operational backlog.